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Associate IT Specialist – ServiceDesk
Are you studying and want to start a career in IT? Join the summ-it team!
Do you want to learn new technologies and then work in projects for global brands, but still within a non-corporate structure?
At summ-it we prioritize your development and create space for you to express your ideas. Our employees participate in industry conferences and events on a wide range of IT topics, and improve their skills through various trainings and workshops under the supervision of experienced mentors.
We work with databases with a total volume counted in PB, and optimize systems fighting for every ms. We currently manage more than 10 000 database systems for our clients.
What do we offer:
- Employment based on: mandate contract, employment contract, B2B contract
- Work in an atmosphere of camaraderie and trust - over 92% of employees agree with this statement in the satisfaction survey
- Appropriate support and cooperation within your team - 100% of employees agree with this statement in the satisfaction survey
- Flexible working hours and occasional hybrid work model
- Work from the office in the center of Poznań or Kraków
- Access to the latest IT technologies
- Opportunity for development in an international company
- External and internal trainings: Miękka środa, Bezpieczne czwartki, Science Friday
- Company meetings: Summer Party, Winter Party, AllHands, Talk to Your Boss, Lokalne środy
- Employee appreciation programs: summ-it heroes and awards for granted kudos
- Employee referral program
- Possibility to join benefit programs (medical care, Multisport card, group insurance)
- Work in a diverse team – 3 generations: X, Y, Z
Main responsibilities:
- Remote support of customers in the field of IT
- Communication with the user
- Preliminary analysis of problems and incidents
- ServiceDesk software support
- Resolving basic requests
- Forwarding advanced requests to third and second line support
- Managing hardware inventory and licenses
- Preparation and supervision of computer workstations
Requirements:
- Secondary technical education or extramural students of the last 2 years of technical studies
- General orientation on IT topics (e.g., virtualization, network topics – DNS, DHCP)
- Basic knowledge of Windows and Linux systems
- Basic knowledge of the Windows Server operating system
- Basic knowledge of database systems (i.e., SQL Server, Oracle)
- Readiness to work on-call
- Basic knowledge of Windows and Linux systems
- Due to the local character of the work, presence in the office in Poznan is required (especially during the induction period)
- Knowledge of English at the level of min. B2
We appreciate:
- Knowledge of public cloud (MS Azure)
- Experience in a similar position (first line of support)
Thank you for your interest in our offer and for sending your application.
We kindly inform you we will contact the selected candidates.
If you would like us to keep your resume on file and keep in touch, please include the appropriate consent in your resume:
❑ Wyrażam zgodę na przetwarzanie podanych przeze mnie moich danych osobowych niewymienionych w art. 221 § 1 Kodeksu pracy, ani innych przepisach szczególnych znajdujących zastosowanie zgodnie z art. 221 § 4 Kodeksu pracy, w celu przeprowadzenia rekrutacji przez Administratora Danych Osobowych – „summ-it s.a.” z siedzibą w Poznaniu ul. Głogowska 31/33, 60-702 Poznań.
❑ Wyrażam zgodę na przetwarzanie moich danych osobowych podanych przeze mnie w trakcie procesu rekrutacji w celu wprowadzenia tych danych do bazy Administratora Danych Osobowych – „ summ-it s.a.” z siedzibą w Poznaniu ul. Głogowska 31/33, 60-702 Poznań i ich przetwarzania na potrzeby przyszłych procesów rekrutacyjnych.
